MICROS-Fidelio UK Ltd, is a wholly-owned subsidiary of MICROS Systems, Inc., which provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, stadiums, pubs, casinos, leisure and entertainment, and retail operations in more than 160 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide, as well as point-of-sale and loss prevention products through its subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
MICROS-Fidelio (Ireland) Ltd, is the home to our European Support Centre which provides 24 hour a day, 365 days per year, support to all European customers. The Support Centre is made up of industry and product specialists. Each MICROS-Fidelio support team member understands the hospitality business and has either come directly from within, or has received extensive training specific to, the hospitality industry.
MICROS in the hotel industry
Through its global markets subsidiary, MICROS-Fidelio International, MICROS continues to strengthen its worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become ‘the standard’ in the industry with over 25,000 installations worldwide. Its enterprise solutions include multi-property, fully integrated hotel systems encompassing property management systems, sales and catering systems, central reservation systems, customer information systems, revenue management systems, an Internet/global distribution system-based hotel reservation service called myfidelio.net, and installation and support services associated with the various software products. Through its global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full-service, specialised service and limited service hotels.
MICROS is the global leader in the restaurant industry with more than 310,000 installations worldwide. MICROS is the only full systems solutions provider for all market segments with a global distribution and service network in place for major chains, regional chains, local independents, table-service, and the quick-service market.
MICROS provides a scalable solution to manage the very large and very complex operational requirements associated with hotels, casinos, airports, theme parks, stadiums and cruise lines.
MICROS-Retail, the retail solutions group of MICROS Systems, Inc., which includes its subsidiary companies Datavantage, Fry, CommercialWare, eOne Group and Redsky IT, is the leading provider of comprehensive, best-in-class solutions for the worldwide retail and direct markets, enabling merchants to deliver on the customer experience while optimising operational efficiency across all channels. MICROS-Retail solutions are installed in over 19,000 stores in 30 countries. MICROS-Retail analytic solutions process data at a corporate level for an additional 60,000 stores.
MICROS-Travel, one of the world’s leading suppliers of travel technology, has a long history of providing the best in both travel technology and customer service. MICROS-Travel partner both retail and corporate travel agencies all around the world, as well as consortia, GDSs, tour operators and travel service providers.
Fidelio Cruise has developed some of the very best cruise IT software since the company was established in 1995. We are introducing second and third generation systems to make cruise ship operation more efficient and profitable. The sector is expanding rapidly and facing many challenges, such as larger ships that are more complex to manage and cruise guests who expect ever-growing service standards. Fidelio Cruise software is in operation across a wide range of cruise vessels for a host of leading companies, helping to improve efficiency on board.
MICROS continues to add to its portfolio with its acquisitions of OPUS 2 Revenue Technologies, Hospitality Solutions International, Indatec, Datavantage, JTECH Communications, and several large distributors of the MICROS product line. MICROS' longevity, financial stability, consistent profitability, product innovation and service, are leading contributors to its domination of the hospitality and specialty retail technology industry.