Information on MICROS Systems, Inc.and MICROS-Fidelio GmbH.

MICROS-Fidelio GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., supply enterprise applications to the global hotel and catering industry and the retail sector. There are currently more than 310,000 MICROS systems installed in full-service and fast-food restaurants, hotels, motels, casinos, and leisure, entertainment and trading companies in more than 130 countries across all continents. Furthermore, there are hotel management systems, central reservation systems and customer information solutions in use in more than 20,000 hotels across the globe. In addition, 50,000 retail stores worldwide work with Point of Sale and Loss Prevention solutions from the subsidiary MICROS-Retail. MICROS shares are listed on NASDAQ as MCRS.

MICROS-Fidelio (Ireland) Ltd, is the home to our European Support Centre which provides 24 hour a day, 365 days per year, support to all European customers. The Support Centre is made up of industry and product specialists. Each MICROS-Fidelio support team member understands the hospitality business and has either come directly from within, or has received extensive training specific to, the hospitality industry.

About TIG

TIG Global is dedicated to assisting the travel industry with exceeding their online marketing goals and specialises in hotel Internet marketing and destination Internet marketing. Serving an extensive portfolio of clients worldwide, TIG Global combines its industry knowledge and e-business expertise to help clients maximise the online channel. TIG Global offers multi-language websites, a vast network of internationally based digital media partners, email and pay-per-click marketing campaigns tailored to all international markets, custom social media solutions, and websites optimised for major search engines around the world.

As a result of continued growth and expansion in the European market, we are currently seeking a Client Services Manager for our downtown London office – highly personable, intelligent individuals who will oversee the design, implementation, analysis, and reporting of client programs/projects. Excellent oral and written communication skills are absolutely essential, as you will be interacting one-on-one with clients on a daily basis – as well as sales, systems, and operations staff.

Reporting to

Client Services Director

Key Tasks

• Develop and sustain strong relationships with Europe-based clients by maintaining steady, meaningful dialogue to assess client needs and satisfaction and foster retention.
• Manage the lifecycle of website development and ongoing maintenance, by collaborating with creative, technical, and client teams to fulfill client needs. 
• Provide intelligent analysis and reporting of online web analytics through assembly and delivery of monthly reports. 
• Facilitate email-marketing campaigns, to drive incremental revenue, increase brand awareness, and improve customer loyalty. 
• Maintain proactive management and consistent communication with sales team and clients; gather product feedback, customer needs, and overall improvement recommendations; and work with production team to ensure that all client needs are met.

Person Specification

• BA/BS degree in marketing, communications or a related field
• Advanced proficiency in MS Word, Excel and PowerPoint. 
• Working knowledge of website builds/HTML. 
• Experience with website analytics software, i.e. Omniture and/or Google Analytics. 
• Experience in the hospitality industry a plus. 
• Minimum of three years interactive/online agency experience is preferred 
• Knowledge of interactive web strategies – such as SEO, SEM, and email marketing. 
• Extensive Account management experience with online media or in an agency environment. 
• History of successful strategic customer account/client management and development, preferably within the hospitality industry 
• Experience in managing customer relationships, with ability to grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues 
• Strong project management, problem solving, and organisational skills 
• Excellent analytical skills and ability to translate analysis of complex data into meaningful information 
• Experience creating and delivering presentations to key clientele 
• The ability to handle multiple tasks simultaneously and thrive in an independent work environment. 
• Strong time management and interpersonal skills with the ability to manage day to responsibilities with minimum supervision 
• Desire and ability to work in a team environment. 
• Excellent written and verbal communication skills. 
• A high level of self-motivation required.

Benefits

• Salary dependent upon skills and experience
• Contributory Pension - company contribution after qualifying probationary period. 
• Valid Driving Licence 
• Holiday Entitlement – starting at 20 days rising in line with company policy to a maximum of 30 
• Hours – Monday to Friday 9.00 am to 5.30 pm – 1 hr lunch (flexibility required dependent upon workloads)

Are you interested in the position?
Please send us an email.