MICROS Teams with wagamama to Offer the First Fully Integrated Restaurant Carry-out Service via a Smart Phone App in the UK
Columbia, MD—March 10, 2010—MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that wagamama and MICROS have teamed with Apple to deliver an improved customer experience with its fully integrated, online carry-out service. wagamama is the first to deploy an app that is connected directly to its MICROS POS via MICROS’s mycentral Dynamic Updates, and is the first restaurant chain based in the UK to deploy a fully integrated phone app that will facilitate ordering from all its locations, no matter which country it is located in.
The world famous Pan-Asian restaurant chain has launched an end-to-end, fully integrated online ordering facility for carry-out meals. Customers can now place and pay for an order that they collect at an agreed time. The ordering process is accelerated significantly by eliminating the interaction with a member of staff over the telephone and processing the order online via a truly original iPhone App.
“At wagamama, we have always embraced the newest technology, and we are proud to be first-tomarket in the restaurant sector with our new iPhone App. Bringing the wagamama experience to the iPhone offers more flexible ordering than ever before, coupled with the speed and quality of service that our customers know and love,” stated wagamama CEO, Steve Hill.
“We are delighted to be able to have been a part of an industry first in making the ordering process of carry-out food even easier, faster and much, much more convenient,” stated Tim Brown, Vice President, MICROS Strategic Accounts.
The system remembers the customer by creating a unique account portfolio which includes all previous orders. This in turn makes repeat orders that much easier, and far more user friendly. wagamama sees speed of service as key to its core values and has always embraced technology. Offering a fully integrated online ordering service, focused on improving overall service, makes a lot of sense. As it develops, more benefits will become apparent, such as order tracking and links with kitchen systems, for example.
wagamama is a pan-Asian restaurant inspired by the hustle and bustle of canteen style japanese noodle bars, but its menu is an unmistakable blend of pan-Asian flavors and the freshest seasonal ingredients from closer to home.
It has more than 100 restaurants in the UK, Europe, the pacific rim, Middle East and USA. Since 1992 its philosophy remains unchanged: to combine great, fresh and nutritious food in an elegant yet simple setting with helpful, friendly service and value for money.
wagamama has been voted london’s most popular restaurant by zagat for the fifth year in a row.
You can find wagamama in various london locations, basingstoke, bath, birmingham, bournemouth, brighton, bristol, cambridge, canterbury, cardiff, croydon, exeter, glasgow, guildford, harrogate, heathrow terminal 5, high wycombe, kingston, lakeside, leeds, leicester, liverpool, livingston, manchester, milton keynes, newcastle, norwich, nottingham, oxford, reading, salisbury, sheffield, solihull, st albans, tunbridge wells, walton-on-thames, and Windsor.
About MICROS Systems, Inc.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at www.micros.com or send an email to firstname.lastname@example.org.