At MICROS-Fidelio, we understand the demands and pressures of the hospitality industry and we know that your success depends on how effectively you can put our products to work. Sharing information, being responsive as well as accessible, and working through problems and solutions together are a part of our commitment to providing you with an effective, comprehensive support program.

MICROS-Fidelio provides support coverage via the MICROS-Fidelio Support Centre based in Galway, Ireland, as well as through the MICROS-Fidelio WebSupport/Case Management interface, 'Clarify', which allows you to conveniently make a request for support (create a case), track the progress of an existing case and add feedback as it is being researched, and reference previous cases.

The MICROS-Fidelio Support Centre is made up of industry and product specialists. Each Support Analyst understands the hospitality business and has either come directly from within, or has received extensive training specific to the hospitality industry. This ensures that not only will you be speaking with someone who understands the product you are using when calling the Support Center, but also someone who understands the details of your business - someone who understands the impact some problems can have and the urgency in getting those problems resolved.