OPERA Customer Information System (OCIS)

OCIS, the OPERA Customer Information System, gathers and manages guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and email addresses, phone numbers, etc.), complete stay details, production data, and revenue statistics. In addition, the OCIS Memberships module supports virtually any type of “frequent flyer” or loyalty program. OCIS can be used strategically by the hotel or chain to support Sales efforts and to enhance customer relationship management.

Key Features:

Seamless Integration with Other OPERA Systems: As part of the OPERA family of products, OCIS is completely interoperable with all OPERA products including ORS, SFA, PMS, S&C, OWS, and GDS.

Multiple Addresses, Phone Numbers, etc.: An unlimited number of mailing addresses, email addresses, phone numbers, membership IDs, etc., may be associated with each profile. Specific contact information may be designated as “primary” for the profile.

Centralised Memberships Program Management: Membership program administration features automatically collect stays, nights, and revenue data from PMSs for administration of programs. OCIS Memberships supports bonus points and promotions, monitors membership tier qualifications, and tracks award point consumption.  

Profile Subscriptions: Profiles are kept up to date through out the chain through a sophisticated subscription module. Subscribed profiles may be managed centrally and by designated local properties.

Profile Relationships for Rate Entitlements and Commissions: Affiliations between guests and companies, agencies, groups, or sources can be recorded in guest profiles to allow the guest to access negotiated rates. Agents and source profiles may be configured to specify commissions to be paid when the profile is associated with a reservation.

Advanced Match and Merge: Hotel chains can minimize profile duplicates by using the Match & Merge feature. Customisable merge rules can be configured to determine whether or not possible duplicate profiles should be automatically merged, remain as separate profiles, or manually reviewed.  

iCIS: This front-end application offers guests and administrators an ID and password secured self-service Web interface to OCIS. Using this interface they may update their profiles and check their membership account status.

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For more information, call one of our team members on 01753 501 607 or fill in an online enquiry form.